Who we are

Our website address is: https://biggbazaar.com

BiggBazaar (“we”, “us”, “our”) operates the website https://biggbazaar.com/ (the “Website”) and provides online retail services to customers in the United Arab Emirates and other countries. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our Website, create an account, or place an order.

By using our Website, you agree to the practices described in this Privacy Policy.

1. Who we are and contact details

  • Website: https://biggbazaar.com/

  • Business location: Dubai, United Arab Emirates.

  • If you have any questions about this Privacy Policy or how your data is handled, you can contact us via the details on our Contact Us page.

2. Personal data we collect

We may collect the following categories of personal data when you use our Website or services:

  • Identity and contact data: name, billing and shipping address, email address, mobile number, and other contact details you provide at checkout or account registration.​

  • Account data: username, password, order history, wishlist, saved addresses, and communication preferences when you create a “My Account”.​

  • Order and payment data: products purchased, order value, payment method, limited payment information (such as masked card details or payment confirmation) as processed through our payment partners. We do not store full card details on our servers.​

  • Technical and usage data: IP address, browser type, device information, pages visited, time spent on pages, and other log data collected via cookies and similar technologies to operate and improve our Website.​

  • Communication data: messages you send via our contact forms, email, or customer support channels, including attachments you may provide.​

  • Marketing data: your preferences for receiving marketing communications and information about your interactions with our emails or campaigns.​

3. How we use your personal data

We use your personal data for the following purposes:

  • To provide and manage your orders: process orders, arrange delivery, manage payments, and send order confirmations, invoices, and updates.​

  • To manage your account: create and maintain your My Account, show your order history, saved items, and preferences.​

  • To provide customer support: respond to your inquiries, handle complaints, and provide after‑sales support.

  • To improve our Website and services: monitor and analyze usage, fix technical issues, and optimize user experience, categories, and product offerings.​

  • For marketing and promotions: send newsletters and promotional offers when you have opted in, and show you relevant products and content. You can opt out at any time.

  • To comply with legal obligations: meet applicable UAE laws and regulations, including accounting, tax, fraud prevention, and data protection requirements under UAE Federal Decree‑Law No. 45 of 2021 on Personal Data Protection (PDPL).​

We process your personal data where there is a lawful basis, such as your consent, performance of a contract (fulfilling your order), compliance with legal obligations, or our legitimate interests (e.g., fraud prevention and service improvement).​

4. Cookies and similar technologies

Our Website uses cookies and similar technologies to:

  • Remember your cart, wishlist, and login session.

  • Understand how visitors use our Website.

  • Support certain functionalities such as language preferences and security.

You can control cookies through your browser settings, but disabling cookies may affect the functionality of some parts of the Website.​

If you log in, we set cookies to remember your login and display preferences, and these may persist for a limited period as described in your browser or cookie settings.

5. Third‑party services and data sharing

We may share your personal data with:

  • Payment service providers to process your online payments securely (for example, card processors or local UAE payment gateways), which must comply with payment data and privacy rules applicable in the UAE.​

  • Delivery and logistics partners to deliver your orders to your chosen address.

  • IT and hosting providers that host our Website, store data, and provide technical infrastructure and support.

  • Analytics and marketing tools that help us understand Website performance and run campaigns, in accordance with applicable law and your consent where required.​

  • Professional advisers and authorities where necessary to comply with legal obligations, enforce our terms, or protect our rights, property, and safety.

These third parties are required to use your data only for the purposes we specify and to protect it appropriately in line with UAE PDPL and other applicable laws.​

We do not sell your personal data to third parties for their own marketing purposes.​

6. International transfers

Where personal data is transferred outside the UAE (for example, to cloud service providers or tools based in other countries), we take reasonable steps to ensure that an adequate level of protection is applied in accordance with the UAE PDPL and other relevant laws.​

7. Data retention

We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy, including:

  • For orders: for the duration required by accounting, tax, and legal obligations.

  • For accounts: while your account is active; if you close your account, we may retain certain information as required by law or for legitimate business purposes (e.g., resolving disputes).​

  • For marketing: until you withdraw your consent or opt out.

When data is no longer needed, it is securely deleted or anonymized where possible.

8. Your rights

Subject to applicable UAE law, you may have the following rights regarding your personal data:

  • Right to access the personal data we hold about you.​

  • Right to request correction of inaccurate or incomplete data.

  • Right to request deletion of your data, subject to legal or contractual obligations to retain it.

  • Right to object to certain processing, including direct marketing.

  • Right to withdraw consent where processing is based on consent (for example, email marketing).

You can exercise these rights by contacting us through the details on our Contact Us page, and we may need to verify your identity before processing your request.​

9. Data security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. These measures may include:​

  • Use of secure servers and encryption where appropriate.

  • Access controls and authentication for staff and service providers.

  • Regular monitoring of our systems for vulnerabilities.

No method of transmission over the internet is completely secure, but we strive to use commercially acceptable means to protect your data.

10. Children’s privacy

Our Website and services are not directed at children under 18 years of age, and we do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us so that we can delete it where appropriate.​

11. Links to other websites

Our Website may contain links to other websites or embedded content (such as videos, images, or social media widgets). When you access these third‑party services, their own privacy policies will apply, and they may collect data about you independently of us. We are not responsible for the privacy practices of those third‑party websites.

12. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Website features. Any changes will be posted on this page with an updated “Last updated” date, and your continued use of the Website after such changes constitutes your acceptance of the updated policy.